Question Where are your store/shop located?
AnswerWe are an online store only.
Question How to avail same day delivery on a product?
AnswerCurrently this service is unavailable.
Question When can I expect my order to arrive?
AnswerWe have collaborated with the courier company. Normally, they deliver within 2-6 days depending on the location. We try our best that you receive your orders at your earliest.
Question How do I know my order has been confirmed?
AnswerAfter you place order, you will get an “order received” email from us. Then our shipment department will call you for order confirmation.
Question A product I want is sold out. Can I still get it?
AnswerWhen you see something you love that’s not available, click the “notify me” link and we’ll send you a message if that item returns. Occasionally we’re able to secure more inventory during an event. When that happens, we’ll post a note on our homepage in addition to sending you an email.
Question What is your return and exchange policy?
AnswerWe have 15 days ‘no questions asked’ exchange or money back guarantee. Just send us the items with original receipt and in saleable condition. For more information, Click Here
Question How can I check my order status?
AnswerYou can provide the Order Number to online customer service (Facebook page, Instagram profile) or WhatsApp on 0332-4573551 and our customer service will assist you in this.
Question How can I pay for my order?
AnswerCurrently, we only have Cash On Delivery but you can message to our customer service or WhatsApp us on 0332-4573551 for Easy Paisa and Jazz Cash.
Question How quickly will my order be processed?
AnswerFirst, our shipment department will call you to confirm the order and ship your parcel to Courier Company if your order is placed before 3pm.
Question What will my personal information be used for?
AnswerWhen you register we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.
Question I’m having trouble placing an order. I follow the prompts, but the site seems to be down. Whom should I contact?
AnswerFor any technical difficulties you are experiencing with our website, please contact our online customer service (Facebook page, Instagram) or WhatsApp us on 0332-4573551 from 9am-6pm from Mon-Sat (except holidays).
Question Should I wash garment before wearing?
AnswerAs a safety precaution, it is wise to wash clothing so it is fresh for your child.
Question My shipment arrived damaged. Whom should I contact?
AnswerPlease contact the customer service or WhatsApp us on 0332-4573551.
Question How do I return or exchange a product?
AnswerPlease view our return or exchange policy for complete information.
Question I forgot my username/password. How do I retrieve it?
AnswerYou can have your username and temporary password sent to the email address by selecting the Forgot Password.
Question How do I find the right size? Do products run small/large?
AnswerSize Chart is in process. You can ask our online customer service or WhatsApp us the product picture with age required and our customer service will assist you about measurement of product.